Privacy Policy

Perfect & Sons Roofing Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect when you use www.perfectandsonsroofing.co.uk (the "Website") or use our services, how we use it, and your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Perfect & Sons Roofing Ltd is the data controller for your personal information. We are a company registered in England and Wales under company number 17460144.

• Phone: 01252 939837
• Mobile: 07367 076043
• Email: info@perfectandsonsroofing.co.uk
• Location: Basingstoke, Hampshire & surrounding areas

2. Information We Collect

Information you give us, through our contact form, by phone, by email or in person:

• Your name
• Email address
• Phone number
• Postcode and property address
• Details of the service you need and any message you send us

Information collected during our work:

• Photographs, video and drone images of your property, used to assess the work and prepare quotations
• Records of quotations, invoices and payments

Information collected automatically when you visit the Website:

• Technical data such as your IP address, browser type, device and pages visited, collected through cookies and similar technologies (see section 7)

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and arrange site visits or inspections
• Prepare and send quotations
• Carry out and manage the work you have asked for
• Send invoices and keep financial records
• Deal with guarantees, complaints and aftercare
• Improve our Website and services
• Meet our legal and regulatory obligations

We do not sell your personal information, and we will not send you marketing messages unless you have agreed to receive them.

4. Our Legal Basis for Using Your Information

We only use your personal information where the law allows us to:

• Contract: to provide quotations and carry out work you have asked for
• Legal obligation: to keep financial and tax records, for example as required by HMRC
• Legitimate interests: to respond to enquiries, run our business and improve our services, where this does not override your rights
• Consent: for non-essential cookies and any marketing. You can withdraw consent at any time

5. Who We Share Your Information With

We only share your information where necessary, with:

• Trusted subcontractors and suppliers, such as scaffolding contractors, who help us complete your work
• Our accountants, insurers and professional advisers
• IT, website hosting and email service providers, including Webflow, which hosts our Website
• Government bodies, regulators or law enforcement where required by law

All third parties are required to keep your information secure and to use it only for the purposes we have set out.

Some of our service providers may store data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contract clauses.

6. How Long We Keep Your Information

• Enquiries that do not lead to work: up to 12 months
• Customer records, quotations and invoices: 6 years after the end of the financial year in which the work was completed, to meet tax and legal requirements
• Guarantee records: for the length of the guarantee period

After this, your information is securely deleted.

7. Cookies

Our Website uses cookies, which are small text files stored on your device. We use:

• Essential cookies: needed for the Website to work properly
• Analytics cookies: to help us understand how visitors use the Website so we can improve it. These are only set with your consent

You can manage or delete cookies through your browser settings. Blocking some cookies may affect how the Website works.

8. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information from loss, misuse and unauthorised access. Our Website uses a secure (HTTPS) connection. No method of sending data over the internet is completely secure, but we take reasonable steps to keep your information safe.

9. Your Rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your information
• Ask us to limit how we use your information
• Object to us using your information
• Ask us to transfer your information to another organisation
• Withdraw your consent at any time, where we rely on consent

To exercise any of these rights, contact us at info@perfectandsonsroofing.co.uk or call 01252 939837. We will respond within one month. There is normally no charge.

10. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to put things right.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:

• Website: ico.org.uk
• Helpline: 0303 123 1113

11. Third-Party Websites

Our Website may contain links to other websites. We are not responsible for their privacy practices, and we recommend reading their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

13. Contact Us

Perfect & Sons Roofing Ltd Phone: 01252 939837 Mobile: 07367 076043 Email: info@perfectandsonsroofing.co.uk Website: www.perfectandsonsroofing.co.uk

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